Frequently Asked Questions

General

  • Yes! Simply log into your customer portal, head to the ‘manage my plan’ menu item and click the ‘edit’ button beside the service(s) you’d like to make changes to.

  • Yes! We offer flexible plans that allow you to pause or cancel when needed via your customer portal.

    However, please note:

    • To avoid being charged for your next scheduled service, we require cancellation before your next monthly billing cycle as scheduling and resources are allocated upon payment.

    You can easily pause, modify, or cancel your plan through your online customer portal or by contacting our team.

    Need assistance? Reach out to us at info@homekeep.com.au 

  • We’re here to help. Reach out to us at info@homekeep.com.au for further assistance where required. 

  • Yes, HomeKeep is fully compliant with all insurance requirements. Reach out to us at info@homekeep.com.au for more information.

  • Yes! When you refer a friend to HomeKeep, you’ll both benefit. Your friend will get 15% off their first month, and you’ll also receive 15% off your own subscription for that same month once they sign up. It’s our way of saying thanks for spreading the word.

Services

  • We offer the following services at a frequency of your choosing: 

    • Lawn care & gardening

    • Interior house cleaning

    • Window cleaning

    • Bin cleaning 

    • Gutter cleaning 

    • Soft washing

    • Pressure washing

    • Pest Control

  • We always do our best to send the same person each visit. As we grow, we’re aiming to assign dedicated team members to each area, so you can enjoy that consistency and peace of mind every time.

  • Utilising our network of trusted partners, we can assist with a range of services outside of our custom maintenance plan offering. Request a quote via our website and we’ll get back to you within 24 hours.

  • For all exterior services no - provided our staff can access the area(s) required to complete your service, you can trust us to get the job done efficiently and professionally.

    For services performed inside your home, we will need someone to be home for access purposes. Please ensure you are selecting a date/time that allows you to do so. 

  • We work with both in-house and vetted, experienced professionals who are fully insured and trained to deliver high-quality service. As we grow, we plan to bring all services in-house to provide even more cost-effective solutions.

  • Some services, like lawn care, naturally require less attention in cooler months due to slower growth. We adjust the frequency of these services seasonally to match what your home actually needs. This flexibility is built into your plan from the start, so you're only paying for what's necessary throughout the year. We’ll always keep you updated on any changes.

Billing

  • Our maintenance plans operate on a subscription basis, meaning you'll be billed automatically to your preferred payment method.

    Following the completion of your first service, we will process your first subscription payment. From then on, we will process payments on that same date monthly. 

  • After telling us about your home and the services you require in your application, we’ll email you a personalised quote within 24 hours. Once approved, you will receive a link to your online customer portal where you can view and maintain your subscription maintenance plan. 

  • You can cancel your HomeKeep subscription at any time—no lock-in contracts. Monthly plans can be paused or cancelled with no penalties, just let us know and we'll handle the rest.

    For seasonal services like gutter cleaning or pressure washing, the cost is spread across your monthly subscription to keep things simple and predictable. If one of these services has already been completed before you cancel, we’ll charge the remaining balance for that particular service as part of your final payment.

  • A HomeKeep maintenance plan can start from just $250 per month, although pricing depends on the services you select and how often you need them. You’ll get a personalised quote within 24 hours online, and you’re only paying for what you need — no additional bundles or unnecessary extras.

  • Our subscription model is designed to make home maintenance simple, consistent, and hassle-free. It gives you predictable costs, regular service, and the flexibility to update your plan as your needs change. It’s like having a home maintenance on autopilot.

  • We do this to help you avoid large, unexpected bills. By spreading the cost of seasonal services like gutter or pressure washing across your monthly subscription, you get a consistent, manageable fee that covers all your home’s maintenance needs — no hidden extras or lump-sum surprises.