Privacy Policy

Privacy Policy – HomeKeep Pty Ltd (Australia)

Effective Date: May, 2025

HomeKeep Pty Ltd ("HomeKeep," "we," "us," or "our") provides subscription-based home maintenance services through its website www.homekeep.com.au (the "Site") and related mobile applications (collectively, the "Service").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy forms part of our Terms of Service.

By using our Service, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us at info@homekeep.com.au.

1. Personal Information We Collect

Information you provide directly:

  • Account Details: Name, address, phone number, and email address when you sign up.

  • Payment Information: Payment details are processed by third-party providers (e.g., Stripe). We only store tokenised references and do not hold your full card details.

  • Communication Records: Any messages, feedback, surveys, or other information you voluntarily provide.

  • Social Media Data: If you interact with us on social platforms, we may collect your profile information and public messages.

Information we collect automatically:

  • Log and Usage Data: Your IP address, device/browser type, date/time of visit, and interaction patterns.

  • Cookies: We use cookies to improve your experience. See below for more details.

  • Device Info: Operating system, browser, and device identifiers.

  • Location Data: Rough geographic location inferred from your IP address.

  • Analytics Data: Engagement metrics such as click rates and email interactions.

Cookies: We use cookies to optimise our website and improve your user experience. You can adjust your browser settings to reject cookies, though this may impact your ability to access parts of the Service.

Analytics: We use services like Google Analytics to understand user behaviour and improve our Service. For more info, see Google’s privacy policies.

2. How We Use Personal Information

We use your personal information to:

  • Deliver and manage the Service

  • Communicate with you about your account or inquiries

  • Send service updates and changes to terms or policies

  • Improve and personalise the Service

  • Develop new features and offerings

  • Prevent fraud or misuse

  • Comply with legal obligations

We may also use aggregated, non-identifiable data to assess performance, trends, and customer usage patterns.

Marketing: We may contact you with promotional material about services we think may interest you. You may opt out at any time by following unsubscribe links or contacting us directly.

3. Sharing of Personal Information

We may share your personal information with:

  • Service Providers: Third-party vendors that support our operations (e.g., hosting, payment processing, marketing, analytics).

  • Legal or Regulatory Authorities: When required by law or to protect rights, safety, and property.

  • Business Transfers: In the event of a merger, acquisition, or similar transaction.

  • Affiliates: Entities under common control with HomeKeep (if applicable).

We do not sell personal information to third parties.

4. Access and Correction

You may request access to, or correction of, your personal information held by us. Contact us at info@homekeep.com.au. We may need to verify your identity before responding.

5. Children

Our services are intended for users aged 18 and over. We do not knowingly collect data from individuals under 18.

6. Third-Party Links

Our Site and communications may contain links to external websites. We are not responsible for their content or privacy practices. Please review those sites directly.

7. Security

We take reasonable steps to protect your personal information through physical, electronic, and administrative safeguards. However, no method of transmission or storage is 100% secure.

8. Overseas Disclosure

HomeKeep primarily stores data in Australia. However, some service providers may operate overseas (e.g., cloud services), and your data may be transferred and stored outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy standards.

9. Your Choices

You may choose not to provide certain personal information, but this may limit your use of the Service. You can also request updates or deletion of your information by contacting us at info@homekeep.com.au.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our Site. Continued use of the Service after changes are posted constitutes acceptance.

11. Contact Us

HomeKeep Pty Ltd

Email: info@homekeep.com.au

ABN: 16 682 166 043

Phone: 1300 881 955